Hotel Hyatt Regency Morristown (Morristown, USA)

For many reviewers, staff here are as attentive as anywhere in the hospitality industry. Warm personnel, some of whom have worked at the hotel for decades, foster a familial feel that makes guests feel constantly at ease. Engaged management answer requests in a responsive and courteous manner.

The in-room coffee machines are a huge hit with caffeine lovers. State-of-the-art Starbucks systems make world-class coffee, and with regular and decaf options available, as well as many types to try, they’re a most welcome addition. Guests who run out of pods find staff happy to provide refills.

For those arriving by car, this establishment is perfect. Self-parking is free, and your vehicle is secure in a manned garage which has elevators leading directly to your floor. With so much to do in the walkable vicinity, you might not return to your car until check out.

While the traditional accommodations are much-loved, for some travelers, they could be more contemporary. No USB ports and a shortage of power points by the bed annoy some, while TVs with bad receptions perplex others. Outmoded décor and tired fittings in some public areas could do with attention.

One of very few consistent criticisms comes from under-slept guests annoyed at the loud air-con units. Rooms are fitted with blinds (not curtains), so at the end of a sunny day are uncomfortably warm, leaving guests to decide whether to be cool or kept awake by noise.

Occasionally, guests complain of being kept awake by street noise from traffic, sirens and revelers. Reviewers moan about ventilation units, which are very loud in some rooms, while others are just unfortunate and end up with inconsiderately noisy neighbors. Light-sleepers should earplugs, just in case.