University Plaza Hotel & Convention Center offers a host of amenities and options for small and large groups and event planning, from wedding parties to company conferences. All rooms include air conditioning, free Wi-Fi, cable TV service, in-room safe, blackout curtains, shower/tub combination, hairdryer, complimentary toiletries, tea and coffee making facilities. Pet-friendly rooms are available at an additional cost. The hotel provides 24-hour front desk service, dry cleaning/laundry, fitness facilities, spa, plus an indoor pool and seasonal outdoor pool. Rounding off the amenities is free airport transportation and free Wi-Fi in the public areas. A hot breakfast buffet, at an additional cost, is served daily at the Terrace Grille along with a lunch buffet. The Terrace Lounge features local craft beer and serves quick meals and snacks. Guests can expect coffee, smoothies, and light bites at the Q Street Perk. University Plaza Hotel & Convention Center is a five-minute walk away from Missouri State University. The Springfield Expo Center is seven-minutes’ walk away.
Hammons Field, which hosts minor league games, is an 8-minute walk away from the hotel. Within 10-minutes' walk you can also reach Missouri State University and the Springfield Expo Center. Drury University is a further 20-minute walk away.
The rooms are reportedly well presented with comfortable furnishings and clean surrounds. The amenities, including the swimming pool areas, provide space for adults and children alike to relax and have fun. The complimentary breakfast is also ample and offers a variety of cold and warm dishes.
The staff are courteous, personable and customer service oriented. Any problems are dealt with in an efficient manner and staff have been known to go out of their way to provide assistance and ensure you have a pleasant stay.
Some guests felt that the furnishing and decor were outdated and in need of modernization. In some areas the wallpaper is peeling and the carpets and old and worn. Other guests reported a range of maintenance issues, including damaged or broken fixtures in the bathroom and unreliably functioning air conditioning.
Particularly when large parties are attending a planned event, you may find the atmosphere to be noisy. Some guests complained of noise late into the night, from music, children playing unsupervised in the hallways and guests speaking in loud voices.
Guests reported a range of poor customer service experiences. At times the reception staff were aloof and seemingly unconcerned about the needs of guests. On other occasions the hotel overbooked their rooms and arranged for guests to move to a different hotel at a distance much further away.
No, University Plaza Hotel doesn’t offer pool areas.
No, University Plaza Hotel doesn’t allow pets.
No, University Plaza Hotel doesn’t provide parking.
Check-in at University Plaza Hotel is available from: . Check-out time is by .
University Plaza Hotel is located in 333 John Q. Hammons Parkway, 65806, Springfield, USA.
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