Sunset Hill Boutique Resort Koh Phangan (Koh Phangan, Thailand)

Reviewers appreciate the complimentary shuttle to stunning Secret Beach, a quiet hideaway which can also be accessed on foot through the rich foliage of the grounds. Visitors love the beach and enjoy visiting the restaurant situated at one end, appreciating both the magnificent views and the tranquil environment.

A number of guests are delighted with the size of the rooms and how well appointed they are, noting the spacious main rooms and bathrooms. Impressive views of the Gulf of Thailand are a huge draw, visible from private balconies. Furniture and fittings also impress.

Numerous guests mention the memorable Executive Director in reviews, praising him and his team for dealing with every need from maintenance to transport and information. Guests are impressed with the team that makes everything seem a breeze. Staff are attentive and attention to detail is oft-praised.

Reviewers note that those with limited mobility would find accessing this resort very difficult. Positioned up a steep hillside, this tropical-island resort recommends that its guests hire motorbikes to get around and its own taxi service is somewhat pricier than the local service.

Guests suggest that while this property is billed as a resort, it is essentially just serviced apartments. Reviewers expecting an upscale resort experience are occasionally disappointed when rooms aren't cleaned until late in the day. Others object to the laminated list of “forbidden” items and activities in rooms.

The pool, while lovely, is small and cannot always accommodate the number of swimmers, who often complain of overcrowding. Guests feel affronted about being asked to sign out their towels before attending the pool, and as a result choose occasionally to relax elsewhere.