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    Resort The Condado Plaza Hilton (San Juan, Puerto Rico)

    Resort The Condado Plaza Hilton (San Juan, Puerto Rico)

    About The Condado Plaza Hilton

    Stylish Hilton The Condado Plaza sits on fashionable Ashford Avenue. The chic property offers breathtaking ocean views and ultra-modern accommodations. Airy rooms feature private balconies, deluxe bathrooms, LCD TVs with in-room movies, over-sized workstations with ergonomic chairs, mini-fridges and coffeemakers. Suites add a living area with sofa bed. This hip hotel has its own sandy beach cove, four pools, tennis courts, a fitness center, pool-side massage, bustling nightlife (including casino) as well as a business center and conference facilities. Hungry guests enjoy semi-formal and casual dining options with on-site Puerto Rican, Italian and Asian restaurants. An oceanfront grill serves local seafood. The hotel’s own Starbucks and Denny’s do coffee and tasty snacks. The Hilton The Condado Plaza is located in San Juan center and is 1.6 km from the Puerto Rico Contemporary Art Museum and 2.1 km from the Puerto Rico Convention Center. This accommodation is also known as Condado, Condado Hilton, Condado Hilton Plaza, and Condado Plaza.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • A/C
    • Restaurant
    • Hotel bar

    Rating overview

    7.4
    trivago Rating Index® based on 17558  reviews from:
    • Hotels.com(7.2/10)
    • LocationVery good  8.4 / 10
    • RoomsVery good  8.0 / 10
    • ServiceGood  7.9 / 10

    Positive Reviews

    positive:

    Peace-Lovers Paradise

    This hotel is the perfect peaceful getaway. With panoramic beach views, you are seconds from an ocean-side stroll. The sounds of gently crashing waves will send you to sleep of an evening. If you get tired of doing nothing, a quick taxi ride takes you to the heart of the action.

    positive:

    Poolside Pleasures

    Reviewers are consistently impressed with this hotel's impressive array of swimming pools. With fun activities and water slides for the kids and friendly staff circling with delicious cocktails for the adults, many find the soft poolside sun loungers are the perfect place to while away a blissful holiday.

    positive:

    Amenities Abound

    While public transport links to town are good and taxis safe and reliable, there's a chance you won't ever leave the comfort of your resort. Many guests find the abundance of entertainment and dining options on-site more then enough distraction. With bars, restaurants, resort shops and a casino, you're truly spoilt for things to do.


    Negative Reviews

    negative:

    Housekeeping Hit and Miss

    While the immaculate lobby continues to impress arriving guests, haphazard housekeeping in other parts of the hotel has disappointed some reviewers with higher expectations. Reports of stained carpets that smell of mould, dirty bathrooms and terraces, and a less-than-well-maintained pool area suggests that small improvements in this area are needed.

    negative:

    Former Glory Forgotten

    Although most have an enjoyable stay, some reviewers - especially those who have frequented the establishment over time - note that the building and some things in it have seen better days. An outdated façade offers a less than warm welcome, while ageing interiors belie the chain's reputation. Old, broken down elevators are a repeat concern.

    negative:

    Off to a Bad Start

    From time to time a guest experiences problems at check-in that unfortunately tarnish the entirety of their stay. From frosty first receptions to mix-ups with bookings to long waits while rooms that should have been ready are readied, some arrivals feel front-line services could be greatly improved.


    All amenities

    Property amenities
    1. Café
    2. Entrance hall/lobby
    3. Express check-in
    4. Lift
    5. Parking
    6. Terrace
    7. Porter service
    8. Hotel bar
    9. Pool bar
    10. Outdoor swimming pool
    11. Convenience store
    12. Conference rooms
    13. Non-smoking rooms
    14. Restaurant
    15. On-site boutique shopping
    16. Snack bar
    17. Beach
    18. Sun umbrellas
    19. Deck chairs
    20. Towels at the pool
    21. Laundry service
    22. WiFi in public areas
    23. Hypoallergenic rooms
    24. Car hire
    25. Concierge
    26. Valet parking
    27. Pool
    28. Luggage storage
    29. Housekeeping
    30. Free WiFi
    31. Breakfast
    32. Kids' pool
    33. Regular disinfection
    34. Hand sanitizer provided
    35. Temperature screening
    36. Masks provided
    37. Safe distance
    38. Response protocol
    39. Online check-in/check-out
    40. New safety protocols
    41. Cashless payment
    For children
    1. Cot
    2. Playground
    Wellness / Spa
    1. Sauna
    2. Hot tub
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Air conditioning
    6. Pay-TV
    7. Safe
    8. Cable TV
    9. WiFi
    10. Fridge
    11. Free WiFi (rooms)
    12. Coffee machine
    Sports facilities
    1. Pool table
    2. Bike rental
    3. Fitness
    4. Diving
    Hotel characteristics
    1. LGBTQ+ friendly
    Accessibility
    1. Accessible hotel

    Arrival / Departure

    1. Check in: 16:00
    2. Check out: 12:00

    Contact

    999 Ashford Avenue,  00907,  San Juan,  Puerto Rico
    Telephone: +1(787)7211000 | Fax: +1(787)7227955

    Frequently Asked Questions about The Condado Plaza Hilton

    • Is there a pool area at The Condado Plaza Hilton?

      Yes, The Condado Plaza Hilton offers 2 pool areas.

    • Are pets allowed at The Condado Plaza Hilton?

      No, The Condado Plaza Hilton doesn’t allow pets.

    • Is parking available at The Condado Plaza Hilton?

      Yes, The Condado Plaza Hilton provides Parking for guests.

    • What time is check-in and check-out at The Condado Plaza Hilton?

      Check-in at The Condado Plaza Hilton is available from: . Check-out time is by .

    • Where is The Condado Plaza Hilton located?

      The Condado Plaza Hilton is located in 999 Ashford Avenue, 00907, San Juan, Puerto Rico.

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