Motel Super 8 by Wyndham Casper West by the River (Casper, USA)

Guests greatly appreciated that the hotel offers complimentary snacks in the evenings. They reported that the items ranged from fresh vegetables to popcorn, and most said they wouldn't have expected this gesture from a hotel in this price range.

Guests gave rave reviews about the staff, and felt the personnel made this hotel a standout choice. Many reported that the front desk workers were consistently cheerful and always willing to give local advice or even just have a friendly chat.

Prior to arrival, guests often had low expectations about the accommodations, mostly because of the low prices. However, they were pleasantly surprised to find that not only were the rooms very tidy, but they were carefully maintained to a good standard to offer consistent experiences for guests who stayed in them.

Guests were a little taken aback because they said the hotel's building doesn't look very pretty. Specifically, they said it was obviously old and seemed well worn from the weather. In itself, this factor didn't make guests unwilling to stay here again, but this was an issue they wished staff members would improve.

Since this hotel is close to the interstate, it's also prone to audible traffic noise. The drone from vehicles was a definite downside for guests, and some used their room's climate control system as a way to shield the exterior sounds.

Many guests were upset to find they'd been booked into smoking rooms despite requesting non-smoking rooms at the time of making their reservations. In these cases, staff clarified room types aren't guaranteed and they can only promise guests will have accommodations of some sort.