Motel Red Roof Inn Lancaster Strasburg (Lancaster, USA)

With easy access to and from the highway, proximity to several outlet malls and the Franklin Central and Franklin & Marshall colleges, the hotel’s location received a thumbs-up from most guests. They also appreciated the convenience of nearby dining establishments.

Guests generally found the front desk staff helpful, friendly and accommodating. Several noted instances in which staff members are made the extra effort to be of assistance.

Economy minded guests appreciated the budget prices at this hotel, in fact the low cost was the feature most often mentioned about this hotel..

Guests complained about noise from neighboring rooms, fights and rowdy behavior in the parking lot and traffic sounds from the nearby highway. Many found it impossible to enjoy a good night’s sleep.

Comments about this hotel were overwhelmingly negative with numerous complaints about stained and worn bedding, dirty carpets and peeling paint work. Guests also reported cigarette burns on upholstery and improperly cleaned bathrooms. Other complaints included debris in the pool, doors that didn’t close properly, non functioning air conditioning units and a generally run down feeling to the establishment. Upon seeing the accommodations, some guests said they requested refunds, others said they wouldn’t return or recommend this hotel and several warned potential guests to stay away.

Although this Red Roof Inn is advertised as a smoke free hotel, guests complained about the pervasive smell of cigarette smoke in the hallways, lobby and in individual rooms. The odor of marijuana was also reported and many guests noted musty and unclean odors in their rooms.