Marlborough Hotel (Felixstowe, United Kingdom)

While almost all guests conceded that the hotel had some fairly major issues, some went on to add that the room-rates were especially competitive compared to others area hotels. As a result they said that they considered it a pure budget hotel, and so felt a lot better about its shortcomings.

This was certainly what guests most appreciated about their stay at Marlborough. The hotel is directly on the seaside promenade, and guests could walk out onto the beach or to other locations along the promenade, very easily.

While the food at the restaurant did receive mixed reviews in general, the Sunday carvery seems to have been a hit with most guests. It was described as very generous, and served by respectful and helpful staff.

This was by far the most common, and most serious, complaint. Many guests state quite bluntly that the hotel looks shabby. It has clearly not been renovated in a very long time and many were unhappy with the atmosphere this lack of vitality created.

When using the lift, guests could be mistaken for thinking they had somehow been transported to Paris. The lift was described as tiny, perhaps good enough for two people without luggage. Claustrophobic guests will have to resign themselves to using the stairs.

It was pretty much impossible to find a good word written about the Wi-Fi. Guests were unanimous in saying that the system simply couldn't handle what it was being asked to do. As a result, it was very slow an unreliable. Guests who have an urgent need for connectivity may have to rely on their own mobile data plans.