About The Palms
Situated on the Sri Lankan beach of Beruwala, The Palms Hotel offers comfortable accommodation with great sea views. Situated on the Sri Lankan beach of Beruwala, The Palms Hotel offers comfortable accommodation in 108 individually decorated rooms with great sea views.
Each air-conditioned room features a furnished balcony, flat-screen cable TV, telephone and free Wi-Fi. There’s a sitting area and refrigerator. Bathroom features shower and hairdryer. Tea/coffee facilities and bottled water are provided.
The Palms Hotel features outdoor, indoor and children’s pools, a garden and sun terrace. There’s a fitness centre and spa with gym, free Wi-Fi and free parking. The 24-hour front desk offers concierge, currency exchange and business support services in addition to meeting/banquet, luggage storage, babysitting and ironing.
A hot/cold buffet breakfast is included. The Golden Palms, the Coffee Shop and Fisherman’s Wharf restaurants offer varied dining experiences. Bar/lounges are also on site. Room service is offered.
The Palms Hotel is three miles from Beruwala Harbour. Kasgoda Turtle Hatchery, Bentota Beach and Kande Vihare Temple are within ten miles.
Positive Reviews
positive:
Beautiful location
The location of the hotel, on the
beach with wonderful views and with so many great facilities and amenities, is
highly appreciated by the guests. It is the hotel's greatest asset and guests
find the location very safe and peaceful. The views are pleasant, the garden is
beautiful, hotel is close to the beach and there is plenty of open space.
positive:
Great staff
The staff members here are very friendly and
helpful, ready to do whatever is necessary to help the guests enjoy their
vacation. The cleaning staff is also very efficient. The rooms are cleaned and
towels changed every day.
positive:
Excellent Wi-Fi
Many of the guests have found the Wi-Fi here to be
excellent, keeping them in touch with home or business, whichever is necessary,
and keeping their holiday tension free.
Negative Reviews
negative:
No double bed or attached safe
A couple who booked a double room was disappointed
to find no double bed, only two single beds pushed together, which was
extremely uncomfortable and inconvenient. Some guests were upset when they
found no safe in the room. When they enquired, a safe was delivered, but not
attached to the room, just put in a cupboard, which made them feel very
insecure.
negative:
One socket only
Some of the guests felt very inconvenienced by the
fact that there is only one socket for charging mobiles and laptops in the room,
which is inconvenient especially with so many gadgets that need to be charged.
negative:
Slow service
Some of the guests
have expressed disappointment that the service staff is rather slow at times.
Waiting for another coffee seems to take forever and if something is requested
for the room, like, for example, a baby's cot, it can take hours of waiting before
the item arrives.