About NH Collection Mexico City Reforma
NH Collection Mexico City Reforma provides contemporary accommodation in the heart
of Mexico City.
All rooms are no smoking and accessible rooms are available on request with guests having a choice of a range of different room types including suites and with some benefitting from a balcony. Room features include toiletries, seating area, air conditioning, minibar, kettle, hairdryer, safe and cable television. Additional amenities are available in upgraded rooms and suites.
Free Wi-Fi access is offered and there are meeting and conference facilities available to be booked. Guests can visit the gym for a workout or enjoy a leisurely swim in the pool.
A buffet breakfast is served along with an a la carte option. Lunch and dinner is available in the restaurant and the bar is open until late and also serves snacks.
NH Collection Mexico City Reforma is around 40-minutes from the International Airport by car or by public transport.
Positive Reviews
positive:
Exceptional location all round
This was typically the first thing guests commented on in their reviews. The hotel’s location was descried as ideal, with guests saying it was central, and so near any of the city’s attractions, but also in an extremely safe neighbourhood were they felt very much at ease.
positive:
Very attractive design throughout
Several guests commented on the general design of the hotel. It is newly refurbished and modern, and while this style often rubs some the wrong way, the overwhelming majority of guests felt it was well done and very stylish. They felt like they were staying at a very trendy hotel.
positive:
Excellent buffet breakfast available
Guests were very impressed with the buffet breakfast available every morning. There were almost no complaints to speak of, with most guests saying it was varied, delicious and made for a great start to their day.t a very trendy hotel.
Negative Reviews
negative:
Pool area a bit of a let-down
A number of guests reported that the pool area seemed to be out of sync with the rest of the property. They speculated that it was the sole area that had not been renovated at the time of their visit. It looked out of place to them considering the modern and stylish design of the rest of the hotel.
negative:
Some customer service issues
A solid minority of guests experienced problems with staff members during their stay. The reception staff in particular were said to be a bit unfriendly and unhelpful at times, lacking in good customer service skills.ery trendy hotel.
negative:
Disputes regarding the room rate and bill
There seemed to be an unusually high number of guests who reported problems with their final bill, including with the room rate they were ultimately charged.