Hotel Extended Stay America Suites - Houston - Westchase - Westheimer (Houston, USA)

There was plenty of praise from guests for the friendly, professional and obliging members of staff who offered good customer care and a swift check-in. Animal lovers welcomed the pet-friendly policy.

Guests on extended stays liked the way each spacious room featured a fully-equipped kitchenette where it was easy prepare meals anytime. Many reviewers said their rooms weren't anything fancy but were suitably comfy and clean. Those prioritizing affordability liked the wallet-friendly room rates and often commented that they got decent value for money for the area.

According to many travellers, this property enjoyed a convenient location in the western outskirts of Houston, Texas. Not only was it easily reached from Westheimer Road and the Sam Houston Tollway, but also there were bus stops, filling stations and lots of places to eat in the vicinity. The free parking was a plus for drivers, who also reported it was straightforward to access downtown attractions plus airports, shopping malls, academic institutions, museums and sports arenas.

Stale smoky odours, bathrooms that could have been more extensively cleaned and ineffective air-conditioning units were among the cleanliness and maintenance problems which frustrated critics in several rooms. Furthermore, some visitors were displeased that the complimentary housekeeping only came once a week.

The free takeaway breakfast had plenty of fans because it was free and convenient. However, some critics claimed the menu choice was lacking or that popular items sometimes ran out too quickly during the busiest periods.

Although many visitors appreciated the free Wi-Fi network, others were left underwhelmed. Several critics described problems with an unreliable signal or sluggish speeds in certain corners of the building.