Hotel Best Western Plus Newport News (Newport News, USA)

Guests were very complimentary towards the hotel's location, citing it as a highlight of their stay. The immediate surroundings of this Best Western location boasts an impressive array of shops, bars and restaurants. A large mall is under a mile away and guests can browse through the impressive selection of shops or enjoy the local cuisine.

All rooms at this Best Western are bright, airy and expansive, boasting a comfortable bed among its convenient amenities. Air-conditioning and coffee-making facilities are also included in the list of conveniences and a diligent housekeeping staff ensures that the rooms remain clean for the duration of a guest's stay. The rooms are spacious and adhere to a high standard of cleanliness.

The staff are all extremely friendly and attentive, working hard to create a warm and welcoming atmosphere that will make guests feel at home. They are more than happy to answer any questions or queries regarding the area or the hotel and are happy to accommodate requests.

The breakfast was considered to be somewhat disappointing by guests who found it to be on the bland side and lacking in a wide variety of food options; some guests lamented the lack of healthy choices.

While a number of guests were impressed with the standard of cleanliness, others felt that the rooms and hotel were not as clean as they could be.

A few guests that elected for a non-smoking room found that the room they were assigned still smelt as if someone had been smoking there or had been smoking in the room next door. Guests felt that the smell clung to the room's furnishings and they found this disappointing.